Frequently Asked Questions

Logging in as an Administrator

Question: I’m trying to login as an admin on CARS but it won’t accept the username and password that I made on the CARS’ website.


Question: I got everything downloaded but it gives me a message, ‘your site is not registered with the CARS Tool.’ I already registered on the website, what do I do?


Question: When should I backup my data? And how do I backup my data?


Question: Why aren’t any referrals showing up on the generated reports?

Installing updates

Question: What do I do if during installation I receive dialogue box from my computer’s virus protection software warning me about installing software from an unknown publisher?

Question: What do I do if my virus software prevents me from downloading the CARS executable file from the website?

Question: Why am I being asked to save an update to CARS in a new directory?